Terms of Service

These Terms of Service (“Terms”) are a binding agreement between you and Opynbox LLC (“Opynbox,” “FadeKick,” “we,” “us,” or “our”) governing access to and use of the FadeKick website, applications, and related services (the “Services”). FadeKick is a product of Opynbox LLC.

By creating an account, clicking “I agree,” continuing through signup, or using the Services, you agree to these Terms and our Privacy Policy. If you use the Services on behalf of a business, you represent that you have authority to bind that business, and “you” includes that business.

If you do not agree, do not use the Services.

• Shop — a barbershop, salon, or other business that maintains a FadeKick workspace.
• Owner / staff — users authorized to access a Shop’s FadeKick account.
• Client — an end customer who books or pays a Shop (including via public booking pages or messaging).
• Payment Processor — the third party that processes card payments. Currently Stripe, Inc. and its affiliates (“Stripe”).
• Subscription — your paid FadeKick plan (e.g. Starter, Pro, Enterprise) for access to the software.

You must provide accurate registration information and keep it updated. You are responsible for all activity under your account and for safeguarding login credentials. Notify us promptly at support@fadekick.com if you suspect unauthorized access.

We may require identity verification (including for payment onboarding) and may suspend or limit access if we cannot verify information reasonably requested by us or our Payment Processor.

Shops are responsible for their staff users, for assigning appropriate roles, and for ensuring staff comply with these Terms.

Access to FadeKick software is offered on a subscription basis (plus any usage-based fees we disclose, such as a convenience fee on online deposits). Plan features, seat limits, and pricing are described at signup, in-product, or on our pricing page, and may change prospectively with notice.

Subscription fees are billed in advance through Stripe (or another processor we designate). Unless otherwise stated, subscriptions renew automatically until canceled. You authorize us to charge your payment method for recurring fees and applicable taxes.

Except where required by law or expressly stated otherwise, fees are non-refundable. If a payment fails, we may retry charges, limit access after any grace period we provide, and/or suspend the Shop until payment is current.

FadeKick may enable Shops to accept Client payments (including deposits) through our Payment Processor via Stripe Connect. When you enable payments:

• You agree to Stripe’s applicable terms, including the Stripe Services Agreement and Stripe Connected Account Agreement (U.S. links; other regions as Stripe publishes).
• For those terms, FadeKick / Opynbox LLC is your Stripe Connect platform; you are a Connected Account; Stripe processes Transactions on your Connected Account.
• You authorize us to create and manage a Connected Account for your Shop, submit information Stripe requires (which may include business, identity, and bank details), initiate payment flows you configure (e.g. deposits at booking), and receive status information from Stripe.
• You are the merchant of record for Client charges on your Connected Account unless we expressly state otherwise. You are responsible for your products/services, pricing, refunds, chargebacks, tax collection/reporting, and Client disputes, except for FadeKick’s own software subscription and any FadeKick platform fees we disclose (e.g. convenience fee).
• Settlement timing, holds, reserves, and payouts are controlled by Stripe and subject to Stripe’s risk and compliance programs. We are not a bank and do not hold Client payment funds as a depository.

Card data is handled by Stripe; FadeKick does not store full card numbers. Platform fees we collect (such as an application fee on a deposit) are disclosed at checkout or in-product.

The Services integrate with third parties (including Stripe, Clerk for authentication, Supabase for data infrastructure, Twilio for SMS where enabled, OpenAI for AI features, and Resend for email). Your use of those features may be subject to those providers’ terms and privacy policies. We may change providers with reasonable care to keep the Services operating.

You authorize us to share information with providers as reasonably necessary to deliver the Services (including payment onboarding and messaging). We are not responsible for third-party services we do not control, except as required by law.

• You are responsible for your relationship with Clients, including service quality, booking policies, no-show and deposit policies, and Client communications.
• You must have a lawful basis to upload Client personal data and to message Clients (including SMS/TCPA consent where required).
• You must not use the Services for illegal activity, fraud, infringement, spam, or to process payments for prohibited businesses under Stripe or applicable law.
• Public booking pages and AI messaging act on your behalf; you remain responsible for the accuracy of services, hours, pricing, and staff availability you configure.

If you are a Client booking through a Shop’s FadeKick page, the Shop is responsible for the appointment and any deposit or service terms. FadeKick provides software to the Shop. Payment for deposits is processed by Stripe for the Shop’s Connected Account. Questions about refunds or service quality should go to the Shop first.

Where enabled, FadeKick may send and receive SMS on behalf of Shops from a shared platform number. Transactional texts (confirmations, reminders, cancellations, payment links, AI-assisted booking replies, schedule updates, and the Shop’s phone number when needed) use transactional consent collected at booking, staff entry, inbound text, or signup. Promotional / marketing SMS requires a separate unchecked opt-in checkbox and is never bundled with transactional consent. Details: fadekick.com/sms. Message frequency varies. Message and data rates may apply. Recipients can opt out by replying STOP (and opt back in with START where supported); reply HELP for help. You must not use messaging features in violation of carrier rules, TCPA, or similar laws. We may enforce message caps and moderation for safety and abuse prevention.

FadeKick, our logos, software, and content are owned by Opynbox LLC or its licensors. We grant you a limited, non-exclusive, non-transferable license to use the Services during your subscription for your internal business operations. You retain ownership of your Shop content and Client data you submit; you grant us a license to host, process, and display that content as needed to provide the Services.

We aim for reliable uptime but do not guarantee uninterrupted or error-free Services. We may modify features, impose limits, or discontinue functionality with reasonable notice when practicable. Beta or experimental features may change or be withdrawn at any time.

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT PAYMENTS, BOOKINGS, OR MESSAGES WILL BE ERROR-FREE OR THAT THE SERVICES WILL MEET YOUR SPECIFIC REQUIREMENTS.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OPYNBOX LLC AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AND AGENTS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL. OUR TOTAL LIABILITY FOR CLAIMS ARISING OUT OF OR RELATED TO THE SERVICES IN ANY TWELVE-MONTH PERIOD WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICES IN THAT PERIOD (OR ONE HUNDRED U.S. DOLLARS IF YOU HAVE PAID NOTHING).

Nothing in these Terms limits liability that cannot be limited under applicable law.

You will defend and indemnify Opynbox LLC against claims, damages, and expenses arising from your use of the Services, your Client relationships, your payment activity (including chargebacks and disputed deposits), your messaging practices, or your violation of these Terms or law.

You may stop using the Services and cancel your subscription as described in-product or by contacting support. We may suspend or terminate access for non-payment, suspected fraud or abuse, violation of these Terms or Stripe/third-party terms, legal requirements, or risk to the platform or others.

On termination, your license ends. We may retain data as described in the Privacy Policy and as needed for legal, accounting, dispute, and chargeback purposes. Outstanding fees remain due.

We may update these Terms from time to time. The updated version will be posted at fadekick.com/terms with a revised “Last updated” date. Material changes may also be communicated by email or in-product notice. Continued use after the effective date constitutes acceptance, except where applicable law requires a different process.

These Terms are governed by the laws of the State of Texas, USA, without regard to conflict-of-law rules, unless a mandatory consumer protection law in your jurisdiction requires otherwise. Courts located in Texas will have exclusive jurisdiction, subject to applicable law.

Opynbox LLC · FadeKick
Support: support@fadekick.com
Legal: legal@fadekick.com

Privacy practices are described separately in our Privacy Policy.